Shipping Policy

Last Updated: October 26, 2026

Thank you for shopping with FISH PET SUPPLIES at fishpetsupplies.com.

We are committed to providing a reliable, transparent, and convenient shopping experience. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered, as well as how we handle shipping-related concerns.

1. Order Processing

All orders are processed after payment has been successfully authorized and confirmed.

Order processing times may vary depending on product availability, order volume, fulfillment requirements, and other operational circumstances.

Please consider the following:

• Orders placed on weekends or U.S. public holidays may begin processing on the next available business day.

• Processing times may increase during holidays, promotional events, or periods of high demand.

• Orders containing multiple products may require additional preparation.

• Additional verification may occasionally be required to ensure accurate and secure order fulfillment.

Order processing time is separate from shipping transit time.

If an order cannot be fulfilled, we will contact the customer regarding the available options, including an applicable refund.

2. Shipping Destinations

FISH PET SUPPLIES currently ships within the United States only.

Available shipping services are determined by the delivery address and displayed during checkout.

Shipping availability may vary depending on the destination, product characteristics, carrier service areas, and applicable shipping restrictions.

We reserve the right to decline shipments to addresses that cannot be serviced by our available carriers or fulfillment partners.

If an order cannot be shipped to the provided address after payment, we will contact the customer and arrange an appropriate resolution.

3. Shipping Methods and Rates

Shipping methods and applicable delivery charges are displayed during checkout before an order is submitted.

Shipping costs may depend on:

• Delivery destination.

• Package dimensions and total weight.

• Product type and handling requirements.

• Selected shipping service.

• Carrier rates.

• Applicable shipping promotions.

Any available free-shipping offers, promotional rates, or minimum-purchase requirements will be communicated on our website or at checkout.

Customers can review applicable shipping charges before completing their purchase.

4. Estimated Delivery Times

Delivery times depend on the selected shipping service, destination, product availability, and shipping carrier.

Estimated delivery information may be provided during checkout, in order confirmation communications, or through shipment tracking.

Please note:

• Estimated delivery times do not include order processing unless expressly indicated.

• Delivery schedules may vary between carriers and locations.

• Weather conditions, transportation disruptions, holidays, and seasonal demand may affect transit times.

• Delivery estimates are not guaranteed arrival dates unless expressly stated otherwise.

We make reasonable efforts to facilitate timely order fulfillment and delivery.

If your shipment experiences an unusual delay, our customer support team can assist with reviewing available shipping information.

5. Order Confirmation and Tracking

After you successfully place an order, an order confirmation may be sent to the email address provided during checkout.

Once your order ships, tracking information will be provided when available.

Tracking details may include:

• Shipping carrier.

• Tracking number.

• Shipment status.

• Estimated delivery information, if available.

Please allow time for tracking updates to appear after a shipping label is created or the package enters the carrier's network.

Carrier tracking information may not update immediately.

6. Accurate Shipping Information

Customers are responsible for providing accurate and complete delivery information during checkout.

Before submitting an order, please verify:

• Recipient's full name.

• Street address and apartment or suite number, if applicable.

• City and state.

• ZIP code.

• Contact information.

If you notice an error, please contact us immediately at doblerlabreque845@hotmail.com.

We will make reasonable efforts to correct the address before shipment.

However, once an order enters fulfillment or has been transferred to the shipping carrier, address changes may no longer be possible.

7. Shipping Delays

Although we strive to provide dependable shipping services, occasional delays may occur.

Potential causes include:

• Severe weather.

• Carrier network disruptions.

• Transportation interruptions.

• High seasonal shipping volume.

• Public holidays.

• Product availability issues.

• Natural disasters or other unexpected events.

If your order is delayed beyond its estimated delivery timeframe, please contact our customer support team with your order number.

We will review available shipment information and assist with the next appropriate steps.

Any rights or remedies required by applicable law remain unaffected by these delivery estimates.

8. Lost Packages

If your package has not arrived within the expected delivery period, please contact us at doblerlabreque845@hotmail.com.

Provide your order number and any available tracking details.

Our customer support team may:

• Review the latest tracking information.

• Contact the shipping carrier where appropriate.

• Investigate the delivery status.

• Determine an appropriate resolution based on the circumstances.

If a shipment is confirmed lost, we will review the available options, which may include replacement or refund, subject to applicable law.

9. Damaged Packages or Products

We recommend inspecting your package and its contents upon delivery.

If an item arrives damaged, please contact us as soon as possible.

To help us evaluate the issue, provide:

• Your order number.

• A description of the damage.

• Photographs of the affected item.

• Photographs of the shipping packaging, where appropriate.

Please retain the original packaging until the issue has been reviewed, when reasonably possible.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution in accordance with our Return & Refund Policy.

10. Missing or Incorrect Items

If your order arrives with missing products or contains an incorrect item, please contact our customer support team promptly.

Include your order number and a description of the missing or incorrect merchandise.

We will review the order and shipping information to determine an appropriate resolution.

Depending on the circumstances, this may involve shipping the correct item, replacing missing merchandise, or providing a refund.

11. Multiple Shipments

Some orders may be fulfilled through more than one shipment.

This may occur because of:

• Product availability.

• Different fulfillment locations.

• Packaging requirements.

• Shipment size or carrier limitations.

When an order is divided into multiple shipments, the packages may arrive on different dates and may have separate tracking numbers.

Multiple shipments do not necessarily indicate that an item is missing.

12. Failed Deliveries and Returned Packages

A shipment may be returned to the sender due to circumstances such as:

• Incorrect or incomplete delivery information.

• Multiple unsuccessful delivery attempts.

• Refusal of delivery.

• Failure to collect a package when required.

• Carrier delivery restrictions.

If a package is returned, please contact our customer support team.

We will review the circumstances and discuss available options.

Additional shipping charges may apply when reshipment is necessary due to incorrect customer-provided information or other customer-directed delivery issues, where permitted by applicable law.

Any refund or reshipment decision will be handled in accordance with our published policies and applicable consumer protection requirements.

13. Packages Marked Delivered but Not Received

If carrier tracking indicates that your package was delivered but you cannot locate it, we recommend checking:

• Your mailbox or parcel locker.

• Your front porch or designated delivery area.

• Nearby entrances or secure package locations.

• Household members or other individuals at the address.

• Building management or reception, if applicable.

• Neighboring addresses where a delivery error may have occurred.

If the package remains missing, contact us at doblerlabreque845@hotmail.com.

We will review the available tracking details and determine whether additional carrier investigation is appropriate.

A delivery scan does not automatically eliminate any rights or remedies available under applicable law.

14. U.S. Shipping Restrictions

Certain products may be unavailable for shipment to particular states, territories, ZIP codes, or delivery addresses because of carrier restrictions, product specifications, or applicable requirements.

Restrictions may apply to:

• Products with special shipping or handling requirements.

• Items restricted by specific shipping carriers.

• Locations outside available delivery service areas.

• Products subject to destination-specific shipping limitations.

If a product cannot be delivered to your selected address, the applicable shipping option may be unavailable during checkout.

In some circumstances, we may contact you after an order is placed to discuss an alternative solution or arrange an appropriate refund.

15. Order Changes and Cancellations

If you need to change an order, correct delivery information, or request cancellation, please contact us as soon as possible.

Email: doblerlabreque845@hotmail.com

We will make reasonable efforts to accommodate your request before shipment.

However, changes or cancellations cannot be guaranteed once the order has entered fulfillment or has been shipped.

Orders that have already shipped may be eligible for return after delivery under our Return & Refund Policy.

16. Shipping Policy Updates

FISH PET SUPPLIES may update this Shipping Policy periodically to reflect changes in shipping providers, fulfillment operations, available delivery services, or applicable requirements.

The latest policy will be published at fishpetsupplies.com.

The revision date at the top of this page indicates when the policy was most recently updated.

17. Contact Information

For shipping questions, tracking assistance, delivery concerns, or order-related support, please contact us.

FISH PET SUPPLIES

Website: https://fishpetsupplies.com

Customer Support Email: doblerlabreque845@hotmail.com

Business Address:

11030 Evergreen Way
Everett, WA 98204
United States

Please note: This business address is not necessarily a return shipping location. Customers must contact our support team to obtain authorized return instructions before sending merchandise back.