Customer Service

Customer Service

Welcome to FISH PET SUPPLIES Customer Support

At FISH PET SUPPLIES, we believe that a great shopping experience includes clear communication, helpful customer service, and reliable assistance whenever you need it.

Whether you're shopping for pet toys, aquarium supplies, dog accessories, cat toys, bird enrichment products, or everyday pet essentials, our goal is to make your experience at fishpetsupplies.com simple, convenient, and enjoyable.

Our customer support team is available by email to assist with product questions, order inquiries, shipping and tracking information, returns, refunds, cancellations, and other store-related concerns.

1. Order Support & Assistance

Need help with an existing order? Our customer service team can assist with a variety of order-related inquiries, including:

  • Order Status: Questions about order confirmation, processing, and fulfillment.

  • Order Tracking: Assistance with available shipment tracking information.

  • Shipping Address Corrections: Requests to correct shipping details before shipment, where possible.

  • Missing Items: Assistance when an order arrives incomplete.

  • Incorrect Products: Help when a delivered item differs from the product ordered.

  • Damaged or Defective Products: Guidance on reporting issues with delivered merchandise.

  • Order Changes: Requests to modify eligible orders before fulfillment.

  • Cancellations: Assistance with cancellation requests before shipment, when possible.

  • Returns & Refunds: Information regarding return eligibility, refund procedures, and refund status.

When contacting us about an existing purchase, please include your order number and the email address associated with your order.

This information helps us locate your purchase details and review your request more efficiently.

2. Product Questions & Shopping Assistance

We understand that selecting the right products for your pets is important.

If you have questions before making a purchase, our customer support team can help you review available product information.

You may contact us about:

  • Product descriptions and specifications.

  • Available product sizes, dimensions, and features.

  • Dog toys and accessories.

  • Cat toys and interactive products.

  • Bird toys and enrichment accessories.

  • Fish and aquarium supplies.

  • Product availability.

  • General shopping questions.

When contacting us about a particular product, please include its name or a link to its product page.

For questions about pet health or specific medical needs, we recommend consulting a qualified veterinarian.

3. Shipping & Delivery Support

FISH PET SUPPLIES currently serves customers within the United States.

Our customer support team can assist with shipping-related inquiries, including:

  • Available shipping methods.

  • Shipping costs and checkout information.

  • Order processing status.

  • Shipment tracking.

  • Delayed deliveries.

  • Packages marked delivered but not received.

  • Missing or lost shipments.

  • Delivery address corrections, where possible.

Shipping options and applicable charges are displayed during checkout.

Delivery estimates may vary depending on product availability, shipping destination, carrier operations, and other circumstances.

If you need assistance with an existing shipment, contact us at doblerlabreque845@hotmail.com and include your order number.

For additional details, please review our Shipping Policy and Shipping & Delivery page.

4. Returns & Refunds

We understand that sometimes a product may not meet your expectations.

FISH PET SUPPLIES offers a 14-day return request window for eligible purchases, beginning on the date the order is received.

To request a return, please contact our customer support team and provide:

  • Your order number.

  • The product you wish to return.

  • The reason for your return request.

  • Relevant photographs, if applicable.

Our team will review your request and provide the appropriate return instructions.

Important: Please do not send merchandise back before receiving return authorization and instructions.

Approved refunds will be issued to the original payment method in accordance with our Return & Refund Policy.

Additional processing time may be required by your bank or payment provider.

5. Damaged, Defective, Missing, or Incorrect Items

We recommend inspecting your order promptly after delivery.

If an item arrives damaged, defective, incomplete, or different from what you ordered, please contact our customer service team as soon as possible.

To assist with your request, include:

  1. Your full name.

  2. Your order number.

  3. The name of the affected product.

  4. A brief description of the problem.

  5. Clear photographs of the product and packaging, where appropriate.

We will review the available information and help determine an appropriate resolution.

Depending on the circumstances, this may include a replacement, refund, or other assistance consistent with our published policies and applicable law.

6. Order Changes & Cancellations

If you need to modify or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to assist before the order enters fulfillment or shipment.

However, changes and cancellations cannot be guaranteed once processing or shipping has begun.

If your order has already shipped, you may be able to request a return after delivery, subject to our Return & Refund Policy.

7. How to Contact Customer Service

For product questions, existing orders, shipping assistance, returns, refunds, or general inquiries, please contact us through email.

Store Name: FISH PET SUPPLIES

Customer Support Email: doblerlabreque845@hotmail.com

Official Website: https://fishpetsupplies.com

To help us review your request efficiently, please provide a clear description of your inquiry and relevant order information.

For your security, never include passwords, full payment card numbers, or other sensitive payment credentials in customer service emails.

8. Business Address

FISH PET SUPPLIES

11030 Evergreen Way
Everett, WA 98204
United States

Please note: This address is provided for business contact purposes and is not automatically an authorized merchandise return location.

For returns, please contact our customer service team to obtain the correct shipping instructions.

9. Helpful Store Policies

For additional information about your shopping experience, we encourage you to review our published store policies:

  • Shipping Policy: Shipping destinations, available services, rates, and delivery information.

  • Shipping & Delivery: Order processing, tracking, delays, and delivery assistance.

  • Return & Refund Policy: Return eligibility, the 14-day return window, and refund procedures.

  • Shipping & Returns: A summary of shipping, delivery, returns, and exchanges.

  • Terms and Conditions: Information about purchases and website usage.

  • Privacy Policy: Information about how customer data is handled.

These resources are available through our official website at fishpetsupplies.com.

10. We're Here to Help

At FISH PET SUPPLIES, we appreciate every customer who chooses to shop with us.

Our goal is to make it easier to discover pet toys, aquarium accessories, and practical products while providing clear information and helpful customer support throughout your shopping experience.

Whether you're placing your first order or need assistance with an existing purchase, please feel free to contact our team.

FISH PET SUPPLIES

Website: https://fishpetsupplies.com

Email: doblerlabreque845@hotmail.com

Business Address:
11030 Evergreen Way
Everett, WA 98204
United States

Thank you for choosing FISH PET SUPPLIES. We look forward to assisting you with your pet shopping needs.