Refund policy

Return & Refund Policy

Last Updated: October 26, 2026

At FISH PET SUPPLIES, customer satisfaction is important to us. We are committed to providing a reliable shopping experience through our official website, fishpetsupplies.com.

We understand that sometimes a purchase may not meet your expectations. Our Return & Refund Policy explains the conditions, procedures, and requirements for requesting returns, refunds, cancellations, and exchanges.

1. Return Eligibility

We offer a 14-day return window for eligible purchases. You may request a return within 14 calendar days of receiving your order.

To qualify for a return, your item must:

  • Be returned within the applicable return period.

  • Be in its original condition, with no excessive use, damage, or alterations.

  • Include original packaging, labels, accessories, manuals, and components, where applicable.

  • Be accompanied by proof of purchase or a valid order number.

  • Meet the eligibility requirements described in this policy.

Customers may reasonably inspect purchased products after delivery. However, items must not be used beyond what is reasonably necessary to evaluate their condition and suitability.

Returns that do not meet these requirements may be declined or may qualify for a partial refund where permitted by applicable law.

2. How to Request a Return

To initiate a return, please contact our customer support team:

Email: doblerlabreque845@hotmail.com

Include the following information:

  • Your full name.

  • Your order number.

  • The name of the product you wish to return.

  • The reason for your return request.

  • Relevant photographs if the product is damaged, defective, or incorrect.

Once we review your request, we will provide further instructions, including the appropriate return shipping address when applicable.

Important: Please do not send any merchandise back without first contacting our customer service team and receiving return instructions. Unauthorized returns may experience processing delays.

3. Non-Returnable Items

Certain products may be excluded from standard returns due to hygiene, safety, product condition, or other applicable restrictions.

Examples include:

  • Products that have been excessively used, damaged, or modified after delivery.

  • Items missing essential components or accessories.

  • Products that cannot reasonably be resold due to their condition.

  • Items identified as final sale or non-returnable at the time of purchase, where permitted by law.

  • Products subject to specific hygiene or safety restrictions.

If you are uncertain whether a particular product qualifies for a return, please contact our support team before submitting your request.

These exclusions do not limit any rights or remedies available to customers under applicable consumer protection laws.

4. Damaged, Defective, or Incorrect Products

We encourage all customers to inspect their orders promptly upon delivery.

If an item arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible at doblerlabreque845@hotmail.com.

To help us investigate the issue, provide your order number, a description of the problem, and clear photographs when appropriate.

After reviewing your request, we will determine an appropriate resolution, which may include:

  • Replacement of the affected item, subject to availability.

  • Refund of the eligible product.

  • Other appropriate assistance based on the circumstances.

When the issue results from our fulfillment error or a confirmed product defect, we will provide return instructions and cover any required return shipping costs.

5. Return Shipping Costs

For standard returns involving a change of mind or personal preference, customers are generally responsible for return shipping costs unless otherwise agreed or required by applicable law.

When a return is necessary because an item was delivered damaged, defective, or incorrectly fulfilled, FISH PET SUPPLIES will cover the reasonable return shipping costs associated with the approved return.

We recommend using a reliable shipping carrier with tracking information. Customers should retain proof of shipment until the return has been processed.

Please note: Our listed business address is not automatically a designated return facility. Return merchandise only to the address supplied by our customer support team.

6. Refund Processing

Once an approved return arrives at the designated return facility, our team will inspect the merchandise and review its eligibility for a refund.

We will notify you of the outcome using the contact information associated with your order.

If your refund is approved:

  • The refund will be issued to the original payment method used during checkout.

  • The refund amount will reflect the eligible product value and any applicable adjustments.

  • Any applicable return shipping deductions will be communicated where permitted.

  • Additional processing time may be required by your bank, credit card issuer, or payment provider.

The time it takes for funds to appear in your account depends on your financial institution and payment method.

7. Partial Refunds

In certain circumstances, a partial refund may be offered instead of a full refund, where permitted by applicable law.

Such circumstances may include:

  • Products returned with signs of excessive use.

  • Items returned without essential components.

  • Merchandise damaged after delivery.

  • Products materially altered from their original condition.

Any partial refund determination will take into account the condition of the returned product and the circumstances of the return.

8. Original Shipping Charges

Original shipping charges are generally non-refundable for standard returns involving a change of mind or personal preference.

However, shipping charges may be refunded when:

  • We shipped the wrong product.

  • The item arrived damaged or defective.

  • A shipping refund is required under applicable law.

  • We otherwise agree to cover the original shipping charges.

Additional charges for expedited, priority, or premium shipping services are generally non-refundable once the relevant service has been provided, except where required by law.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at doblerlabreque845@hotmail.com.

We will make reasonable efforts to accommodate cancellation requests before the order is shipped.

However, cancellation cannot be guaranteed once an order has entered fulfillment, been processed for shipment, or been transferred to the shipping carrier.

If your order has already shipped, you may request a return after delivery, subject to this policy.

10. Exchanges

If you received an item and would like a different product, please contact our customer service team.

Exchange options depend on the product's eligibility, condition, and current availability.

In some situations, the most efficient solution may be to return the eligible product for a refund and place a separate order for the desired replacement.

For incorrect or defective merchandise, our support team will help determine an appropriate resolution.

11. Missing or Delayed Refunds

If you have received confirmation that a refund was issued but the funds have not appeared in your account, please:

  1. Review your original payment account.

  2. Contact your bank or payment provider to confirm whether the transaction is still processing.

  3. Allow any additional processing time required by your financial institution.

  4. Contact our customer support team if the refund remains unavailable after a reasonable processing period.

We will assist with reviewing the status of an issued refund.

12. Consumer Rights

This policy is intended to provide a transparent explanation of our return and refund procedures.

Nothing in this policy is intended to exclude, restrict, or override consumer rights or remedies that cannot lawfully be limited under applicable United States federal or state consumer protection laws.

13. Policy Updates

FISH PET SUPPLIES may revise this Return & Refund Policy periodically to reflect changes in our operations, customer service procedures, or applicable requirements.

The latest version will be available on fishpetsupplies.com, with the most recent revision date displayed at the top of the policy.

14. Contact Information

For questions about returns, refunds, exchanges, cancellations, or other order-related concerns, please contact us.

FISH PET SUPPLIES

Website: https://fishpetsupplies.com

Email: doblerlabreque845@hotmail.com

Business Address:

11030 Evergreen Way
Everett, WA 98204
United States

Our customer support team is available through email to assist with eligible return and refund inquiries.